Your Voice Matters
At Papilio Early Learning, we believe that trust is built on transparency, care, and consistent action. The safety and wellbeing of every child in our care is our highest priority, and we are committed to listening and responding when someone has a concern.
Whether you’re a family member, educator, or part of the broader community, your voice matters.
What You Can Raise a Concern About
You are welcome to contact us about:
- Any concerns regarding a child’s safety or wellbeing
- Behaviour or conduct of our educators or team members
- Centre operations, facilities or policies
- Feedback about your experience with a Papilio centre
- Anything that has made you feel uncertain or uncomfortable
We understand that raising a concern can be difficult. Please know that every concern will be treated seriously and with care.
How to Get in Touch
You can raise a concern at any time by contacting our dedicated team:
- Email: feedback@affinityeducation.
com.au - Phone: 07 3513 7700
Your enquiry will be treated confidentially and handled by the appropriate team. If your concern involves a child’s safety, it will be prioritised and reviewed by our team immediately.
Our Commitment to Safety
At Papilio, we go beyond meeting standards, we aim to exceed them. From rigorous staff training and ongoing audits to child-safe policies and secure learning environments, our centres are built on a strong foundation of safety and accountability.
If you’re unsure whether to speak up, we encourage you to contact us anyway. Raising a concern, no matter how small, helps us continuously improve and protect what matters most: your child’s wellbeing.
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