Q: How do I enrol my child at Papilio?

Enrolling is simple. You can book a personalised tour of your preferred centre or contact us directly. Our team will guide you through the enrolment process and ensure a smooth transition for your family.

Question 1

How do I enrol my child at Papilio?

Accepted Answer

Enrolling is simple. You can book a personalised tour of your preferred centre or contact us directly. Our team will guide you through the enrolment process and ensure a smooth transition for your family.

Question 2

Is there a waitlist?

Accepted Answer

Some of our centres do have waitlists, particularly for younger age groups. We encourage you to join early to secure your preferred days and schedule.

Question 3

What age can my child start care?

Accepted Answer

We welcome children from 6 weeks to school age. Our programs include Babies (0-1 years), Toddlers (1-3 years), and Preschool/Kindergarten (3-5 years), each tailored to the developmental needs of that age group.

Question 4

Can I tour the centre before enrolling?

Accepted Answer

Absolutely. We’d love to meet you and your child and introduce you to our beautiful learning environments. Book a tour here.

Question 5

What is the Child Care Subsidy (CCS)?

Accepted Answer

The CCS is a government initiative that helps families cover the cost of early education and care. The amount you receive depends on your household income, activity level, and days of attendance.

Question 6

Can Papilio help with the CCS process?

Accepted Answer

Yes. Our team is here to help. Once you begin the enrolment process, we’ll assist you in confirming your details with Centrelink and explain how your subsidy is applied.

Question 7

Am I eligible for CCS?

Accepted Answer

Most families are eligible for some level of support. You can check your eligibility here, or we can walk you through it.

Question 8

How much will I pay after CCS?

Accepted Answer

Your out-of-pocket cost depends on your CCS rate and booking pattern. Your Centre Manager or our Family Support Team will provide a personalised estimate based on your family’s needs.

Question 9

What does a typical day look like?

Accepted Answer

Each day at Papilio is thoughtfully structured to support your child’s learning, development and wellbeing. Children enjoy a balance of play-based learning, guided experiences, nutritious meals, quiet time, and free play, indoors and out.

Question 10

Do I need to bring anything for my child?

Accepted Answer

We provide nappies, wipes, sunscreen, and nutritious meals (most centres). Families are asked to pack a spare change of clothes, a water bottle, a wide-brimmed hat, and any comfort items their child may need.

Question 11

Do you follow my baby’s routine?

Accepted Answer

Yes. In our Healthy Beginnings (0-1 year) program, we work closely with families to follow your baby’s established routines for feeding, sleeping and play. Familiarity and consistency are key to helping babies feel safe and secure.

Question 12

What about rest time for older children?

Accepted Answer

Children are offered rest and relaxation time as part of their daily rhythm. Our educators work with you to ensure this supports your child’s needs and family preferences.

Question 13

What curriculum do you follow?

Accepted Answer

We follow the exclusive Lifelong Learning Curriculum, which blends the latest research in early childhood education with real-life experiences. Our programs are tailored by age group and aligned with the Early Years Learning Framework.

Question 14

How do you support school readiness?

Accepted Answer

Our Kindergarten and Preschool program includes Big Thinkers STEM learning, foundational literacy and numeracy, social-emotional development, and hands-on project work to build confidence for the transition to school.

Question 15

Will I be kept informed about my child’s progress?

Accepted Answer

Yes. Our educators share daily updates, photos and learning stories via our secure centre app. You’ll also receive Progress Records to track your child’s development throughout the year.

Question 16

Do you support children with additional needs?

Accepted Answer

Yes. We provide inclusive early education and work in partnership with families and support professionals to meet each child’s individual needs.

Question 17

Are meals provided at Papilio?

Accepted Answer

Yes, at most centres. Our Healthy Menu includes a rotating selection of seasonal meals and snacks, freshly prepared onsite by our centre cook.

Question 18

Do you cater for allergies and dietary preferences?

Accepted Answer

Absolutely. Children with allergies or specific dietary needs are clearly identified through placemats and Food ID cards. Our cooks follow strict food safety and allergy management procedures.

Question 19

Can I view the menu?

Accepted Answer

Yes! You can download a sample menu here.

Question 20

What if my child is a fussy eater?

Accepted Answer

Our educators gently encourage children to explore new foods at their own pace. We create a relaxed and social mealtime environment where children feel confident trying new things.

Question 21

How do you ensure my child’s safety?

Accepted Answer

Our centres feature secure entry points, childproofed environments, high supervision standards, and rigorous safety checks. Our teams participate in monthly emergency drills using our Safety Bear mascot, helping children build familiarity with procedures in a calm, age-appropriate way.

Question 22

What happens if my child becomes unwell at the centre?

Accepted Answer

You’ll be contacted immediately if your child shows signs of illness. To maintain a healthy environment, we ask that children stay home when they’re unwell.

Question 23

Do you administer medication?

Accepted Answer

Yes, with written consent and instructions. Only trained educators administer medication, and all medications are stored securely.

Question 24

How do you manage cleanliness and hygiene?

Accepted Answer

Our educators follow strict cleaning, handwashing and sanitising routines throughout the day. Toys and surfaces are cleaned frequently to ensure a hygienic learning space.

Question 25

How will I stay updated on my child’s day?

Accepted Answer

You’ll receive real-time updates via our secure centre app, including photos, meals, rest times and learning experiences.

Question 26

Can I speak with my child’s educators?

Accepted Answer

Yes. We welcome conversations and value your input. You can also arrange meetings with the Centre Manager or Room Leader at any time.

Question 27

Do you run events or open days?

Accepted Answer

Yes! From cultural celebrations to art shows and parent-teacher catch-ups, we regularly invite families to connect with the centre community.

Question 28

Are your educators qualified?

Accepted Answer

Yes. All educators hold, or are actively working towards, approved early childhood qualifications and are supported through the Affinity Learning Academy.

Question 29

Are you open on public holidays?

Accepted Answer

No, Papilio centres are closed on public holidays.

Question 30

What happens if my child is away?

Accepted Answer

Standard fees apply for absences, but you may be eligible for up to 42 allowable absences per financial year under the CCS.

Question 31

Do you offer extracurricular programs?

Accepted Answer

Yes. Many Papilio centres offer yoga, music, movement and nature-based programs, included in your daily fee.

Question 32

Do you offer extracurricular programs?

Accepted Answer

Yes. Many Papilio centres offer yoga, music, movement and nature-based programs, included in your daily fee.

Frequently Asked Questions

We’ve answered some of the most common questions about our premium early learning experience

Enrolment & Availability

How do I enrol my child at Papilio?

Is there a waitlist?

What age can my child start care?

Can I tour the centre before enrolling?

Child Care Subsidy (CCS)

What is the Child Care Subsidy (CCS)?

Can Papilio help with the CCS process?

Am I eligible for CCS?

How much will I pay after CCS?

Daily Life at Papilio

What does a typical day look like?

Do I need to bring anything for my child?

Do you follow my baby’s routine?

What about rest time for older children?

Learning & Development

What curriculum do you follow?

How do you support school readiness?

Will I be kept informed about my child’s progress?

Do you support children with additional needs?

Nutrition & Wellbeing

Are meals provided at Papilio?

Do you cater for allergies and dietary preferences?

Can I view the menu?

What if my child is a fussy eater?

Safety & Security

How do you ensure my child’s safety?

What happens if my child becomes unwell at the centre?

Do you administer medication?

How do you manage cleanliness and hygiene?

Communication & Family Partnerships

How will I stay updated on my child’s day?

Can I speak with my child’s educators?

Do you run events or open days?

Are your educators qualified?

Fees, Absences & Public Holidays

Are you open on public holidays?

What happens if my child is away?

Do you offer extracurricular programs?

Do you offer extracurricular programs?

Still have a question?

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